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FAQ

Frequently Asked Questions

We hope that the information provided below will help to answer your questions. If your question is not answered, please do not hesitate to contact us via EMAIL or call Toll Free at 1-866-383-7833.

 

ABOUT MY HERITAGE BOOK

How many countries can be included in one book?
We can include up to eight different countries in one My Heritage Book.

Why does it cost more to include countries 5-8?
Each additional country we add includes more printing and paper. These are very large books. In fact, an eight country book has 121 pages!

Can I order a book with a country that is not listed on the Available Country List?
Absolutely! In order to do so, please contact us. A book based on the country(ies) you select can be ordered, but processing time will vary depending on the number of country requests we receive at any given point. Generally speaking, because of the extensive research and the fact that each illustration is painted by hand, a new country takes approximately 10-14 weeks to add. By contacting us, we can let you know an approximate date of completion and shipment.

What is the appropriate age range for recipients of this book?
Due to the fact that this is such a special keepsake, we have created books for babies who have not yet arrived to an eighty-five year old great-grandmother from her grandchildren and every age in between. It is a wonderful introduction to heritage for a child, a fun way to celebrate heritage for an adult, and an ideal way to teach heritage for a teacher.

Is this book appropriate for a child who was adopted?
My Heritage Book is very special for a child who has been adopted. If the biological side is known, this is a unique way to include both the country of adoption with the countries of the adoptive parents’ own heritage, showing a unified heritage for the family. If the biological side is unknown, it is an ideal way to introduce the child to his or her family’s heritage and roots. Heritage is not only about where a child was born, but also about the traditions surrounding them as they grow up. My Heritage Book is a great way to celebrate either one or both.

What if a child is one ethnicity (100%)?
If a child is 100% of any ethnicity, his/her My Heritage Book will be based only on the appropriate country. There will be four additional topics, along with beautiful illustrations for that country.

Can I have more information on one country than another?
Countries will always have six topics (unless they are for a 100% book). Unfortunately, due to the amount of countries we are working with, we cannot alter, add, or remove information from any country.

How do you choose your Available Countries?
We don’t – you do! Other than the initial 20 countries we completed to launch the book, all other countries have been requested by our wonderful customers, family, and friends.

Why do you include Africa as a continent?
Based on customer requests, a more general overview of the continent and its countries, cultures, and traditions is offered because some people do not know the specific African country from which their ancestors came. We also offer any African countries that are requested.

Why do you include Native America, rather than specific tribes?
Based on customer requests, a more general overview of the Native American regions, cultures, and traditions is offered because some people do not know the specific Native American tribe from which their ancestors came.

Can I order one book with more than one child’s name included?
While My Heritage Book is meant to be a special keepsake for each individual child to be passed down one day, we can create a book for multiple children. When we do so, we have to make a few minor changes. We cannot include their middle names or birth dates (with the exception of a birth date for multiples). Please enter each first name separated by commas in the first name field, leave the middle name blank, and add the last name in the appropriate fields.

Can I order a book for a child who does not live in America?
Of course! When ordering your book, please choose “No” when asked if the child lives in America. This will change the introduction and eliminate the reference to the United States and being American.

 

ABOUT ABCS AROUND THE WORLD

May I choose my own countries for this book?
Unfortunately, you may not. The ABCs Around the World book is based on the alphabet and the countries have been previously determined with the goal of introducing a child to culture from all around the globe.

What is the appropriate age range for recipients of this book?
Due to the rhyming text, letter recognition, and focus on citizenship and how the child fits into this great big world, this book is appropriate for pre-school to kindergarten ages (3-6). However, since it is not only a great way to introduce letters, but also a wonderful way to introduce world culture, we have created books for new babies through age 10. It also makes a unique pre-k, kindergarten, and first grade teacher gift!

Can I order one book with more than one child’s name included?
Unfortunately, you may not. The child’s name appears throughout the book to assist them with letter recognition, and multiple names do not fit in the space provided. Additionally, the passport is set up to help them recognize their full names and birth dates (in both written and numeric form) and this becomes very confusing for them when more than one name and birth date appear.

What is the appropriate age range for the puzzle?
The jumbo floor puzzle has very large, sturdy pieces and is recommended for ages 2 and up.

 

ABOUT MY SLEIGH RIDE AROUND THE WORLD

May I choose my own countries for this book?
Unfortunately, you may not. My Sleigh Ride Around the World is designed to introduce children to various winter holidays and traditions as they are celebrated all around the globe.

What is the appropriate age range for recipients of this book?
This book makes a wonderful keepsake gift for children (and adults) of all ages! It also makes a great teacher gift for any teacher who includes a holiday around the world theme in the winter months.

Can I order one book with more than one child’s name included?
While My Sleigh Ride Around the World is meant to be a special keepsake for each child, we can create a book for multiple children or for the family, in general. When we do so, we cannot include their middle names or birth dates (with the exception of a birth date for multiples). Please enter each first name separated by commas in the first name field, leave the middle name blank, and add the last name in the appropriate fields.

 

ABOUT THE ARTWORK

How can I view the artwork?
All of the artwork is available for viewing by clicking ORDER ARTWORK.

How can I order artwork?
Artwork can be ordered on this website by clicking ORDER ARTWORK or by contacting us to place your order over the telephone.

 

ABOUT GIFT CERTIFICATES AND PROMOTIONAL CODES

How do I order a Gift Certificate?
Gift Certificates can be ordered on this website by clicking ORDER GIFT CERTIFICATE. When you order a Gift Certificate on the website, it will be e-mailed to you at Check-Out. You can also order a Gift Certificate by contacting us and placing your order over the telephone.

How do I use a Gift Certificate?
Redemption instructions will be included with each Gift Certificate. To redeem your Gift Certificate, place your order on the website. At Check-Out, enter your Gift Certificate Code (found on the Gift Certificate) when prompted. Click “continue” and the total amount of your purchase price minus the Gift Certificate amount will be determined. If your purchase is higher than the Gift Certificate amount, you will be asked for a credit card number to pay for the balance. If your purchase is lower than the Gift Certificate amount, you may apply the balance to your next order. Gift Certificate Codes are valid for 12 months from the date of purchase of the Gift Certificate. You can also redeem your Gift Certificate by contacting us, placing your order over the telephone, and giving us your Gift Certificate Code.

How do I use a promotional code?
To use a promotional code, place your order on the website and enter your promotional code when prompted at Check-Out.

 

ABOUT SHIPPING OPTIONS AND FEES

Check back as we add more shipping methods.

 

ABOUT PAYMENT

How can I pay for my order?
We accept Mastercard, Visa, American Express, and Discover.

When will I be charged for my order?
Due to the personalized nature of our books, we must authorize and charge your credit card upon receiving your order.

Is it safe to use my credit card on this Site?
Yes, it is! For security purposes, we encrypt your credit card and order information using LinkPoint Secure Gateway. LinkPoint Secure Gateway is an Internet standard and protects you from “prying eyes” that might otherwise attempt to steal personal information from you. This Gateway protects all of your personal information at 128 bit SSL encryption.

 

GUARANTEE

100% Satisfaction Guarantee. We truly want each recipient of My Heritage Book to be as excited about receiving it as we are about making it. Because we are committed to ensuring your satisfaction, we make the following lifetime guarantees:

We will fix any errors or problems with the book, including damage, such as a torn page. Simply send the book back to us and we will correct the error or fix the damage promptly. We will then ship it back to the child, at our expense. If, for any reason whatsoever, you are not completely satisfied and do not want the book remade, just send it back to us and we will be happy to provide you with a full and immediate refund. Our only request would be for you to tell us what you and/or the child are unhappy with, so that we can make improvements in the future.

Our goal is to provide you with an exceptionally unique gift to give a special child and for that child to have a treasured keepsake that will last a lifetime. We are absolutely confident that the child will be thrilled about a book that is all their own, celebrating a heritage that is equally as unique.

There is absolutely no risk to you, so order My Heritage Book today and give a child the gift of a lifetime . . . the gift of heritage!

 

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